Terms of service.

Find out more about LifeSafe Technologies' line of home fire safety products, pricing policy, delivery times, product warranties, and more.

We believe that you have a right to be given clear and unmistakable pricing information. We display both VAT exclusive and inclusive prices, where possible. Our shipping charges are clearly displayed on every page and shown in the shopping cart the moment a product is placed in it.

We will always attempt to describe products in plain English in a condensed format to help you choose and compare products easily. On top of this, we display, wherever possible, all technical datasheets, manuals and certifications in additional tabs to allow you to fully research the products displayed by us.

Our sales staff are trained to advise you on technical issues and are happy to assist you over the phone or by email. We strive to reply within one working day. For more complex products, we have introduced interactive technical help guides, which will break down complex purchasing decisions into easy chunks and guide you through the purchasing process.

No customer wants to be passed around from one telephone operator to the next. Our sales staff are trained to deal with all aspects of customer service. They will advise about products, take orders, and deal with any complaints without passing you on to other staff members.

Should a staff member not know the answer to your question, they will find out for you and will ring you back. They can also speak with the manufacturer on your behalf and let you know their answers. Should you wish to speak to a manager, they will, of course, transfer you to the relevant manager to deal with your query.

We would like to understand what you think of us and we want other customers to benefit from the feedback you give. We invite product feedback six weeks after you received your goods so you can tell us how our products performed. Your feedback is then published next to the relevant product for other people to see.

We have a very user-friendly checkout process. Our customer care staff will ring you if there is any problem with your order, be it that payment failed or that your goods are delayed. At that point you can also request changes to the order.

We offer multiple payment options, including most payment cards and PayPal. Any personal data you pass to us is protected very carefully. For further information, please read our Privacy Policy.

If you change your mind, we offer twice the legal requirement for the returns period without quibbling. You can cancel your order (or any part of it) for any reason before delivery or within 30 days from receipt of delivery (exceptions apply).

• Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded.
• If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged.
• We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. We do not charge a re-stocking fee.
• You need to return the goods to us at your cost within two weeks following your cancellation.
• If you do not require the ordered goods at the point of delivery and refuse the delivery, we can deduct the cost for the return shipment from your refund.

To return your goods, email us at info@lifesafetechnologies.com or call us on 0207 8704890.

Important: Business orders placed with purchase orders are excluded from our returns procedure and are covered by statutory regulation.

Returns Address:LifeSafe TechnologiesUnit 48, Basepoint, Isidore RoadBromsgrove, B60 3ETUnited Kingdom

We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.

If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.

Discrepancies of quantities or product codes need to be reported to us within 5 working days from delivery. We might be unable to accept liability for any missing items if incorrect quantities are not highlighted within this period.

We offer a range of payment options including Visa, Visa Debit, Mastercard, Maestro, Visa Electron, American Express, and PayPal.

All our credit card transactions are handled by Stripe, one of the market leaders in secure online transactions. The transfer of the purchase details from our website to Stripe are encapsulated using Stripe's own encrypted and digitally-signed protocol. Any communication between the shopper and Stripe is encrypted to the maximum strength supported by the shopper's browser using 128-bit encrypted sessions.

Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

If you should have any questions regarding security, please contact us at info@lifesafetechnologies.com

We charge UK VAT at 20%.

Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Island delivery location.

International customers can discuss their VAT requirements with our export team at info@lifesafetechnologies.com

Delivery Charges

The delivery charge for your order depends on where you live, the total weight of the order and your selected shipping method. There may be a higher delivery charge if you live in the Islands or a remote location in the UK.

Special Delivery Instructions

If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels in a porch etc. If you have left a delivery instruction to leave the parcel in a specific location if not in, we cannot provide you with a proof of delivery should the parcel go missing. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.

Delivery Times

• If goods are ordered before 4:30pm, we will usually despatch the same day.
• Most shipments are sent with next day delivery (working days only) transport.
• Some products weighing less than 2.0 kg might be offered with an alternative economy service with 3-7 working day service.
• Unfortunately, we cannot offer compensation for deliveries that are delayed.
• Customers living in remote areas should note that some delivery services may be affected, or not available.
• If a customer is not in when delivery is attempted, the delivery driver/postman will leave a card with details of the local depot.

All of our products are covered by manufacturer's warranty. For more information on the warranty period please see the individual product page of our website.

Included in all our warranties:

• Manufacturing defects
• Product defects resulting from the manufacturer's design errors

Excluded:

• Damages resulting from the incorrect handling of a product
• Defects due to a lack of maintenance
• Consumables
• Repairs or modifications carried out by the customer or third parties
• Defects caused by fire or smoke
• Installation in an unsuitable location
• Any consequential damage caused by the products or their malfunction

What happens if a customer discovers a product fault?

Please contact LifeSafe Technologies and inform us about the defect. We will discuss the case with you and agree on a solution. You might be asked to provide photos before we can establish the best way forward. We will either arrange a free repair or free replacement for your product. This choice is at LifeSafe Technologies' discretion.

International customers: The warranty still applies; the goods, however, must be sent to us at the customer's expense for repair or replacement and the return shipment must be paid for by the customer.

We are here to help and can provide you with help and guidance or direct you towards relevant information. If you have any queries relating to the fire safety needs of your home or business, please contact us on 0207 8704890.

Although we will always endeavour to give you the best possible advice, the responsibility for ensuring that you are adhering to fire safety legislation, building regulations, other regulations or best practice remains with you.

There is regulation with regards to the maintenance of many fire safety products. Fire safety devices, for example, must be serviced every 12 months. You are responsible for setting up any service and maintenance programmes required for the products which you purchased from us.

To the maximum extent permitted by applicable law, LifeSafe Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use our products or services
• Any unauthorised access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or the like that may be transmitted to or through our service by any third party

Nothing in these terms shall exclude or limit our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update or modify these Terms of Service at any time without prior notice. Your continued use of the Service following any changes indicates your acceptance of the new Terms of Service.

Questions about the Terms of Service should be sent to us at info@lifesafetechnologies.com

LifeSafe Technologies Unit 48, Basepoint, Isidore RoadBromsgrove, B60 3ETUnited KingdomPhone: 0207 8704890